Able2Travel's Platinum Trusted Service Award: A Seal of Excellence in Customer Service

Posted in General Feefo Award, Able2Travel on 18 March 2024

Earlier this year, Able2Travel received a highly coveted Platinum Trusted Service Award from Feefo. This award holds particular significance for us, as it reflects the culmination of years of dedication and exceptional feedback from real, verified customers.

The Feefo Platinum Trusted Service Award is not just a badge; it's a seal of excellence earned through consistently delivering exceptional customer service. To achieve this recognition, we needed to meet Feefo's Gold Standard for three consecutive years. The Gold Trusted Service Award, a precursor to the Platinum distinction, is granted to businesses collecting a minimum of 50 reviews per year while maintaining a Feefo service rating between 4.5 and 4.9. This rigorous standard ensures that the recognition is reserved for those who consistently excel in customer satisfaction.

So, why should you care about what other customers say on Feefo?

First and foremost, Feefo provides real reviews from real customers. The platform operates on an ‘verified customers only’ basis, ensuring that the reviews are genuine and come from individuals who have purchased fromAble2Travel. These reviews offer meaningful insights, helping us identify areas of success and opportunities for improvement. We read, respond to, and analyse the feedback we receive, using these insights to build trust in our brand and refine our overall customer experience.

Trust and assurance are paramount when it comes to choosing a Travel Insurance provider. The Platinum Trusted Service Award from Feefo further underscores Able2Travel's commitment to delivering exceptional service consistently. It's not just an award; it's - reassurance for our customers that they are placing their trust in a provider recognised for going above and beyond industry standards. This recognition is a mark of quality that sets us apart and gives our customers confidence in their choice of travel insurance.

Moreover, the Platinum Trusted Service Award is a direct result of genuine customer feedback. This is not a self-proclaimed accolade; it's a reflection of the experiences and opinions of those who have chosen Able2Travel. Our level of commitment to customer satisfaction creates a sense of partnership and mutual understanding, reassuring travellers that their experiences matter.

In essence, the Platinum Trusted Service Award is more than just a symbol of excellence; it's a recognition of the voice of the customer, acknowledging their role in shaping our services. We understand that customer satisfaction is an ongoing journey, and this award motivates us to continually improve and innovate.

As we celebrate this achievement, we also remain focused on the future. Our commitment to providing exceptional service is unwavering , and we see the Feefo Platinum Trusted Service Award as a stepping stone toward even greater heights. We will continue to listen, learn, and evolve, ensuring that Able2Travel remains a trusted and preferred choice for Travel Insurance. After all, our success is a reflection of the satisfaction and trust that our customers place in us.

For the love of travel, choose Able2Travel.

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