Able2Travel Travel Insurance Help and FAQs

Your Travel Insurance Questions Answered

Here you will find the answers to our most frequently asked questions about Able2Travel’s Travel Insurance.

Policy Questions

Help! I need cover today as I go on holiday tomorrow. Can you help?

Yes of course we can! You can get an instant Travel Insurance quote online or call us on +44 (0)1483 806 826. As long as your journey has not already commenced, we can pre-arrange cover or you can get a quote and buy online here. If you have already travelled, click here to find information on an alternative policy for those who have already travelled but please note, it does not cover pre-existing medical conditions.

I need Annual Travel Insurance that will cover me for lots of trips throughout the year. Can you help?

Yes we can. Our Annual Multi-Trip Travel Insurance policies can cover you for a number of countries and activities for those up to the age of 79. They’re excellent value too!

For a Travel Insurance quote, please call +44 (0)1483 806 826 or click here.

What kind of travel insurance policies do you offer over 50’s, 60’s, 65’s, 70’s, and 75’s?

We offer a range of Travel Insurance policies, which Travel Insurance policy you choose is up to you and depends on your budget and the way you like to travel. With our different levels of Travel Insurance cover, you can choose the level of cover you require. Our policies offer up to £10 million worth of Emergency Medical Cover as well as many more benefits.

Our Annual Multi-Trip Travel Insurance policies have a maximum age limit of 79 and our Single Trip Travel Insurance policies have no upper age limit in all areas. Please refer to your Able2Travel Travel Insurance policy wording for further information.

Does Able2Travel insure people under the age of 50?

Yes, we do. Able2Travel Travel Insurance can insure those with pre-existing medical conditions as long as they are over the age of 18. Those under the age of 18 with a medical condition must be accompanied by an adult or be added on to a family policy during the medical screening process.

Does my Travel Insurance policy cover repatriation?

Yes. All Able2Travel Travel Insurance policies provide cover for unexpected, including repatriation, if it is medically necessary, which would be advised by the Emergency Assistance Team.

Can I make changes to my travel insurance policy?

It is an ongoing condition of this travel insurance policy that you inform us of any changes in your medical conditions, in order to ensure you have the Travel Insurance cover you need. This can result in an additional premium being changed. Adding optional upgrades can be made at any time prior to your departure within the terms and conditions of the policy. However, it is not possible to reduce coverage in return for a partial refund.

Can I cancel my policy at any time?

Policies are fully refundable (minus any transaction fees) within 14 days of purchase. However, refunds are not possible if travel has commenced and no potential claim has been encountered.

What should I do if I have not received my policy documents by email?

All Able2Travel Travel Insurance policy documents are sent out by email and usually arrive within 5 minutes where a correct email address has been provided. However, occasionally the email can be rejected by your Internet Service Provider due to them wrongly identifying it as spam.

If you have not received your Travel Insurance policy within 3 hours of making your booking, call our Customer Service team on +44 (0)1483 806 826 who will confirm your email address and resend your documents.

Where can I find a copy of the Policy Wording?

A copy of the full Able2Travel Travel Insurance policy wording is available here along with more details and features of the Able2Travel Travel Insurance policy. Additionally, a copy of the policy wording will be attached to the email along with your policy certificate if you buy a policy.

Do I need to declare medical conditions which I am no longer receiving treatment for?

Yes. Any previous or current medical or mental sickness or condition that has resulted in the need of treatment in the form of prescribed medication, medical consultation, investigation or a check-up within the last 2 years needs to be declared. Make sure you answer all questions truthfully and accurately as failure to do so could invalidate your cover.

Any cardiovascular or circulatory condition (e.g. heart condition, blood clot, raised cholesterol) that has occurred at any time prior to the commencement of cover.

No Travel Insurance claims arising from any pre-existing medical condition(s) will be covered unless you have declared these to us and they have been accepted by us.

Who are the Insurers?

All sections of this insurance are underwritten by Starr International (Europe) Limited, registered office address 30 Fenchurch Avenue, London EC3M 5AD, United Kingdom. Authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Firm Reference Number: 472977.

Able2Travel and Voyager Insurance Services are trading styles of Caledon MGA Ltd , authorised and regulated by the Financial Conduct Authority (Firm Reference Number 350814), and the Product Co-Manufacturer. The Insurers have appointed Voyager Insurance Services as the Policy administrator, for certain administration and customer services.

You can check these details on the Financial Services Register by visiting the FCA’s website on www.fca.org.uk/register or by contacting them on UK +44 (0) 800 111 6768.

For full information, please refer to your policy wording.

What are the maximum trip durations?

Please see the table below for full information on trip periods:

*maximum age limit for winter sports on all policy types is 74.

Who handles the Travel Insurance claims?

In the event you do need to make a travel insurance claim, the fastest and easiest way to do this is to make a claim at www.submitaclaim.co.uk/a2t or alternatively you can obtain a claim form by:

Writing to:

Gallagher Bassett
48 Felaw Street
Ipswich
IP2 8PN
United Kingdom

Phone: +44 (0)1702 746 549

Email: UK.Travel.Voyager.claims@gbtpa.com

You should fill in the claim form and send it to us as soon as possible with all the information and documents we ask for. You must give us as much detail as possible so we can handle your claim quickly. Please keep copies of all the information you send us.

Who is the Emergency Assistance Team?

The Emergency Assistance Team is your first point of call in the event you injure yourself or fall ill abroad and require medical treatment, or if you need to come home earlier than planned.

Before you get taken to hospital or shortly after being admitted in the event you are taken to hospital in an ambulance, yourself or your travelling companion should call us immediately on +44 (0) 2921 684 320. You can also contact the International Medical Group team via email: 247assistance@imglobal.com.

Please quote Able2Travel 2026/27

Am I covered for holidays in the UK?

Yes. Our Single Trip Travel Insurance policies can provide you with cover for up to 365 days dependant on your age for single trips to a UK destination. Our Annual Multi-Trip policies include Travel Insurance cover within the UK so long as you are staying at least 100km away from your primary residence an includes an overnight stay.

For a Travel Insurance quote please call +44 (0)1483 806 826 or click here.

Still have questions?

Call our Able2Travel Travel Insurance Customer Service team on +44 (0)1483 806 826 or send an email to info@able2travel.com and we’ll get right back to you.